Mark T. Taschek

mttaschek@gmail.com469.338.1141

 

Accomplished DWDM and Access Technical Support Engineer

 

Comprehensive experience contributing to front-line of technical support. Manage and complete customer projects from deployments to software and hardware upgrades on time. Oversee all levels of customer support tickets and complete tickets within the Service Level Agreement (SLA). Supported 80 lambda Optical DWDM Long Haul and Metro systems. Also Access, GPON, XPON, FTTH, ADSL2+, VDSL, IPTV, ATM, GR303, Ethernet, SIP and SIP servers, Microwave, Sonet and Unix / Windows EMS servers.  Comprehensive understanding of IP networking, OSPF, L2, Vlan's, and basic router functions.  Working on CCNA.

Self-starter with great interpersonal skills and a solid track record for managing multiple customer issues and projects simultaneously. Believes in the importance of a strong work ethic and learning all a person can. 

 

Professional Experience

 

HUAWEI, Plano, TX2009 – 2015

Senior Technical Support Engineer

Supported many product lines and customers simultaneously. Provided Tier 3 system troubleshooting for 2.5 GPON and 10Gig or XPON, IPTV and DSL Access systems, microwave transport, windows and Unix EMS server systems and advanced Optical 80 lambda-100G OSN6800A, 8800 DWDM Long Haul/Metro systems, for customers like Mediacom, Video-Tron, Earth-link, and Level 3s 8000 node system deployed worldwide and in most countries. Managed high bandwidth system of 40G and 100G service types, with client side technology, including GigE, 10GigE, and 40Gig Alien waves. Troubleshot amplifier issues, fiber issues, PMD, CMD, bits errors, deployment issue, wave balance, and IP networking issues.

·               Lead engineer for Huawei’s Largest DWDM customer supporting all aspect of their 8000 node worldwide Long Haul and Metro systems 24/7.

·               Supported all GPON customers with debug troubleshooting and line profile creation issues, providing customer with better response time in getting customers back online.

·               Resolved provisioning and software bugs in test labs, fixing issues ranging from no IPTV video, no SIP voice service, wrong dial tones, slow internet, poor video, and IP networking issue.

·               Managed and provided DWDM customers, with network-wide system troubleshooting, software upgrades, new s/w patches and features, and managed s/w and h/w projects of 4 to 8 month duration.

·               Managed and conducted weekly customer AR project tracking meetings with detailed progress and status updates, and issue resolution.

·               Managed group and customer KPI and SLAs, reporting and correcting any SLAs missed with management and engineer. Trained new engineers on products and trouble shooting techniques.

·               Basic UMTS classes.

 

TELLABS, Plano, TX2007 – 2009

Technical Support Engineer, New products Introduction

Supported several major product lines, including 1000-BPON, 8865-GPON, MSAP-1150 / 1134 GPON and 8813-x IP switches for IPTV, DSL and FTTP environment. Leveraged extensive background in IP and Video and supported IPTV and FTTP deployments of Voice, Video, Data and SIP for Verizon and IOC customers in the US and abroad.

·               Provided Tier 2 and 3 Technical Support for the GPON, MSAP-1150, 8865GPON and 1000-BPON products used by the Verizon Fios test labs in Tampa, FL and Baltimore, MD, including all IOC customers.

·               Designed and performed large-scale lab and field trials with IOCs, evaluating IPTV and GPON FTTP systems, including IP networking, deployment, installation and maintenance training, resulting in more sales wins.

·               Tested features and worked with engineering on bug fixes for the BPON, 8865Gpon and MSAP-1150 / 1134 FTTP systems, including Video, VOD, HS-Data and SIP.

·               Built, updated and configured Solaris 9, 10 servers to support product EMS Software, including SIP server.

 

·               Managed S/W and H/W releases to the Verizon Fios test lab engineers, conducting bi-weekly status meetings with customer engineering and management.

·               Completed and passed classes in IP networking levels l, ll, and level lll from NetQos.

 

 

TELSTRAT, Plano, TX2003 – 2007

Technical Support and Sales Engineer

Provided technical support for Regional Sales Managers, new field beta releases to customers and Tier 2 and 3 TAC Support to IOC customers. Managed all aspects of the DSLAM, including GR303, T1, OC12, OC48, GIGE, IPTV, IP-L2-L3, 1.2gig GPON FTTP, EMS and provisioning. Wrote MOPs for customers on 1.2g GPON provisioning, ADSL2+, EMS, ESA and IPTV video deployment. Set up and maintained company's Unix Video Head end and Ncube VOD server. Traveled to customer sites to complete product installation, training, and system testing.

·               Installed and turned up company’s 1st Fiber to the Home (FTTH) deployment in Wyoming, with 1st OC12 and OC48 BLSR rings, ensuring system went online faster than customer expected, saving money and resources.

·               Completed Tier 2 and 3 provisioning and turned up of customer systems in GPON and ADSL2+, training customers provisioning and providing system overview.

·               Used debug commands to find IP, VLAN, Multicast, IGMP and ATM connection problems in customers IPTV and GPON systems, resulting in quicker resolution of trouble ticket.

·               Worked with customers to correct Video macro blocking, ensuring proper provisioning and improved OSP lines.

·               Worked with customer IT group to set up IP network and servers, facilitating proper IPs and subnets required to integrate Triple Play DSLAM.

·               Deployed company’s 1st graphical EMS (Element Management System), training customers on turn up and proper provisioning.

·               Took control of 2 OEM DSLAM projects from Israel, which were a hardened outdoor unit and a 2U rack unit, working solely with Israel engineers to correct software issues and test unit ultimately for North American.

·               Worked trade shows with RSM, promoting Triple Play IPTV and serving as original contributor to setting up and testing IPTV in test lab.

·               Supported verification test group by training engineers in system provisioning and building and running system test cases.

 

VARI-LITE, Dallas, TX2002 – 2003

Quality Control Inspector

Used calipers, micrometers, and CMM machines to certify incoming parts and field returned parts met engineering drawings.

·               Verified incoming and failed parts to engineering drawings for the VL2202, 2402, 2416, VL1000 and VL3000 lights for compliance, resulting in better quality and saving time and money.

·               Worked with manufacturing line and engineering to identify problem parts and quality issues, spearheading corrective action with NCMR reports for the part or sub assembly.

·               Verified quality control procedures were followed on manufacturing line at all times, performing weekly manufacturing station line inspections.

 

MARCONI COMMUNICATIONS, Plano, TX1999 – 2002

Electronics Hardware Design Engineer

Used Mentor Graphics and View Logic and provided board-level design and testing for the Broad Band MX system.

·               Performed project PDR and CDR Presentations to upper management and design staff of current board design.

·               Designed implemented and tested the Broad Band Interface cared (BBC), wrote VHDL using Renoir and Model Sim and managed design schedule, resulting in on-time completion of board and project.

·               Designed and managed value-added version of the QDC (DDC) card in record time to general availability.

·               Redesigned SWU3 (Sonet protection) board to accept CPLD in place of a discontinued part (AART), resulting in start design to CAD completion in 7 days.

·               Wrote VHDL using Renoir and Model Sim for functional and gate-level simulation on Altera and Xilinx FPGA for the BBC and DDC cards.

 

·               Evaluated then implemented cost and design changes to the QDC (ADSL) card, resulting in reduced board and manufacturing cost.

·               Evaluated and implemented cost and design updates to the QDC50 (8 T1s), resulting in more cost-effective board.

·               Complete MX System integration and test.

 

Additional Experience

 

ALCATEL, formally DSC Communications, Plano, TX

Senior Engineering Technician and Lab Manager

 

E-SYSTEM INC., Garland Division, Garland, TX

Senior Electronics R&D Technician / with Top Secret Clearance 

 

AT&T/ Western Electric Power Systems, Mesquite, TX

Electronics Tester, Of power supplies and UPS’s.

 

AT&T TECHNOLOGIES, Oklahoma City, OK

PAE 2, Management Training Department

 

THE MOREY CORPORATION, Downer’s Grove, IL

Electronics Technician, Entire Plant

 

BELL LABS, Western Electric Division of AT&T, Lisle, IL

Electronics Tester

 

Technical Training

 

Associates, Electronic Technician Technology, Herzing Institute, Madison, WI

IP Networking I, II, III from NetQos, Plano, TX

VHDL for Hardware, DSC Communications, Plano, TX

Mentor Graphics (CAD), Mentor Graphics Corp., Dallas, TX

ATM Training (TRA), 2 day TRA Seminar, Dallas, TX

Intro to C Programming, E-Systems Inc., Garland, TX

Basic UMTS Classes.  Huawei, Tx